Frequently Asked Questions


What is the status of my order?

Orders are processed same day and shipped within 1-2 business days. You will receive confirmation once your order has shipped with tracking information and other order details.

Processing and shipping times may be delayed due to holiday influx, Covid-19 outbreaks and natural disasters.

How do I track my order?

Tracking Number: Once your order has shipped a tracking number will be sent to the email/phone number you provided during checkout.

Can I cancel my order?

We do not offer order cancelations. Things happen. We get it. We understand that a situation may arise where you need to cancel your order. However, Happiest Collective is currently working with a third-party warehouse which stores, packs, and ships out all of our Happiest goods. This is great because it means your orders are processed faster than ever. Sometimes even just minutes after checkout! Unfortunately, that also means that cancelations can be tricky for the team at Happiest Collective and the warehouse team to communicate a cancelation request prior to your order being processed, packed, or shipped. Because of this we do offer 14-day returns for all customers. To learn more check out our return policy.

What should I do if I did not receive a confirmation email?

If you haven't received an order confirmation email, it is likely the result of one of three things:

1. Your order was was not processed correctly.

2. You have entered an incorrect email address with your order.

3. The email went to your spam folder.

Please email us at to investigate.

How often do you restock sold-out items?

We restock popular items every 1-3 months.

If you'd like to be notified when this happens subscribe to our email updates at the bottom of the page!

Do you take custom design or style requests?

We do not accept custom orders or design requests.

Do you offer wholesale?

We do offer wholesale.

If you are interested in a wholesale purchase shoot us an email at

How do you choose the organizations you donate to?

Giving back is important to our brand. Each quarter we select a non-profit to donate a portion of our proceeds. We aim to select smaller or lesser known organizations to bring awareness to their cause.

Have another question?

If you still need some help feel free to reach out. Click below to contact us directly.